Refunds & Cancellations

This policy follows Israeli consumer protection law and its cancellation regulations, under which the right of cancellation does not apply to “information” - that is, digital content made available for download, viewing or online access.

The digital maps, guides, files and app access are information products. Accordingly, an order cannot be cancelled and no refund is given once the purchase is completed and access has been opened, even if the content has not been viewed.

By purchasing you confirm that you understand there is no cancellation right and that access to the content is opened immediately at your request.

• Duplicate or incorrect charge for the same order - refunded in full.
• A material technical fault preventing access to the product that we did not resolve within a reasonable time after you contacted us.
• A material mismatch between the product purchased and its description on the site.
• Unauthorised transaction (fraud) - after review with the payment provider.

Approved refunds are issued to the original payment method within 14 business days of approval.

Personal itinerary planning includes a scheduled session. You may reschedule with at least 48 hours’ notice, free of charge and subject to availability. A no-show, or a cancellation less than 48 hours before the session, is treated as the service being delivered.

Once the session has taken place or the planning deliverables have been sent, no refund is given.

Email praguepearls@gmail.com or contact WhatsApp customer service, stating your full name, the email used for the purchase, the order number and a description of the problem. We reply within 3 business days.

Before purchasing, please make sure your device and browser support the service (an up-to-date browser, internet connection, and location permission for distance calculations). Device incompatibility or a personal preference about the recommendations is not grounds for cancellation.

Nothing in this policy limits your rights under applicable law. Where this policy conflicts with mandatory legal provisions, the law prevails.